Password Reset
Corporate password policies are set to protect and secure proprietary information of a firm. HIPAA, Sarbanes�Oxley and the Gramm-Leach-Bliley Act have increased the levels of required security for many industries. Installing a voice-driven password or personal identification number (PIN) reset function eliminates the IT help desk or call center, allowing for both internal and external self-service.
Improved Efficiency
Voicemail and network password resets are one of the most frequent phone calls to a company's help desk. By providing password reset through self-service voice automation, help desk employees may focus their efforts on higher value tasks.
24/7 Access
A new password may be requested at any time of the day. This allows your employees to get back to work faster, without waiting for IT support.
Reduce Costs
Speech solutions and automation provide cost saving advantages. By eliminating the time spent by employees resetting passwords, overall costs will decrease.
Increase Security
Ensure compliance with corporate password policies as well as federal regulations. The password reset module will provide for more advanced security measures, such as longer password requirements and more frequent password expirations.
Voice Print Technology
Similar to a fingerprint, voice has a unique print as well. Voiceprints may be utilized to ensure the highest level of security for your password reset module.
Customizable
The application template may be customized to meet any industry's requirements.
ROI Drivers
According to a recent study by Gartner, the average password reset call can cost an organization more than twenty dollars. The larger the organization the more passwords an individual must remember, many of which require different formats for increased security. One particular study cited that a corporate user can have as many as 27 different user accounts. Privacy laws such as HIPAA, Sarbanes-Oxley, and the Gramm-Leach-Bliley Act have forced organizations to increase their security measures by increasing the number of password expirations, the required length of the password, as well as stipulations on the use of letters, numbers and symbols.
Key Facts
|
Average Help Desk Calls Per User, Per Year |
21 |
|
Percentage of Password Resets |
30% |
|
Average Cost Per Password Reset Call |
$22 |
|
Password Reset Cost Per User, Per Year |
~$140 |
By multiplying the total costs per call by the number of users in the organization, significant return on investment can be seen in as little as three months. Below are return on investment calculations after one year of use, for businesses of varying sizes assuming the given averages.
|
|
250 Employees |
500 Employees |
1000 Employees |
2000 Employees |
|
Estimated Savings |
$34,650 |
$69,300 |
$138,600 |
$277,200 |
